Kookaburra Systems
Privacy Policy
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase AV equipment, or request installation and consulting services.
Overview
Kookaburra Systems is committed to handling personal information in accordance with applicable Australian privacy requirements. This policy outlines what we collect, why we collect it, and the choices available to you. It should be read together with any collection notices presented at the point you provide information.
How we handle your information
Key points about collection, use, storage and disclosure of personal information.
What personal information do we collect?
We may collect identifiers and contact details (such as name, email, phone), delivery and billing details, account information, and records of enquiries. We may also collect technical data such as IP address, device/browser information, and usage data via cookies and similar technologies.
How do we collect it?
We collect information when you place an order, create an account, submit a form, request a quote, contact us by phone or email, or interact with our website. We may also receive information from service providers that help us process payments, deliver goods, or provide analytics.
Why do we collect and use it?
We use personal information to process orders, arrange shipping, provide support, respond to enquiries, deliver installation/consulting services, improve our website and offerings, and meet legal and regulatory obligations. Where required, we will seek consent for marketing communications.
Do we share personal information with third parties?
We may disclose information to trusted providers such as payment processors, shipping and logistics partners, IT and hosting providers, analytics providers, and professional advisers—only as needed to operate our business. We may also disclose information where required or authorised by law.
Is information sent overseas?
Some service providers (for example, cloud hosting, email delivery, or analytics) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that providers handle information in a manner consistent with this policy.
How long do we keep information?
We retain personal information only for as long as necessary for the purposes described above, including to meet legal, accounting, warranty and dispute-resolution requirements. When no longer required, we take reasonable steps to securely delete or de-identify it.
Security & cookies
Website security, cookies and analytics
We use reasonable administrative, technical and physical safeguards to protect personal information. Our website may use cookies and similar technologies to enable core functionality, remember preferences, and understand site performance.
Cookies & preferences
You can control cookies through your browser settings. Disabling cookies may affect site functionality, including checkout and account features.
Analytics
We may use analytics tools to understand how visitors use our site so we can improve content, navigation and performance. Analytics data is generally aggregated and may include device and usage information.
Questions or requests?
To request access or correction, ask a privacy question, or make a complaint, contact Kookaburra Systems and we’ll respond as soon as practicable.